Returns & Exchanges

At Kairos By Garnetlane, we want you to be completely satisfied with your purchase. If your fashion selection isn't the perfect fit, we offer a seamless 30-day return and exchange window for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all labels are intact and the garment is in its original, unworn condition.

• 3.
  Ship Your Return

  Print your prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects your return, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.